Terms of Use for Aurora Marketplace

Last Updated: July 22, 2026

Welcome to Aurora! We provide an online platform (the “Service”) that connects homeowners (“You,” “Your,” “User”) with independent third-party installers (“Installers”) for solar installation.

PLEASE READ THESE TERMS AND CONDITIONS (“Terms”) CAREFULLY. THIS IS A BINDING LEGAL AGREEMENT BETWEEN YOU AND AURORA SOLAR INC (“AURORA,” “WE,” “US,” OR “OUR”). BY ACCESSING, REGISTERING FOR, OR USING THE SERVICES, YOU: (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE Terms AND THE INCORPORATED DOCUMENTS; (B) REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (C) AGREE THAT YOU ARE LEGALLY BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

These Terms, together with our Privacy Policy, govern Your use of the Aurora Marketplace Services as a homeowner, including any managed sales support Aurora provides on behalf of certain Installers as described in Section 3.5, and You acknowledge that You have read and agree to be bound by both. These Marketplace Terms, not Aurora’s standard General Terms, govern your use of the Marketplace as a homeowner. If you access the Services on behalf of a business, other agreements apply, but these Terms control your Marketplace usage in any conflict. “Services” includes our websites, mobile and web applications, widgets, tools, APIs, related support, and any new or enhanced features, including features or products that may require additional fees. You acknowledge that Your mobile carrier’s standard charges and data rates apply to any access to the Services from a mobile device, and that Your access may be limited by Your mobile carrier’s terms and policies or by Your mobile device.

1. DESCRIPTION OF SERVICES; NATURE OF PLATFORM

1.1. Services. Aurora operates an online platform designed to connect Homeowners interested in solar energy systems with independent, third-party Installers. The Services may include: matching You with Installers based on information You provide; homeowner validation as described in Section 2; facilitating communication between You, Aurora, and Installers; providing sales support on behalf of certain Installers as described in Section 3.5; generating preliminary solar designs and estimates; and transferring Your contact information and project details (a “Lead”) to one or more Installers serving Your area upon your consent, who may contact You directly. Aurora may also communicate with You in connection with the Services. The Services may be offered directly through our website or embedded within an Installer’s or partner’s website through an Aurora-powered interface; in all cases, Your submission of information through an Aurora-powered interface is governed by these Terms, our Privacy Policy, and Aurora’s consent flow.

1.2. Aurora as a Neutral Intermediary. YOU ACKNOWLEDGE AND AGREE THAT AURORA ACTS SOLELY AS A NEUTRAL INTERMEDIARY PLATFORM. AURORA DOES NOT PROVIDE SOLAR INSTALLATION SERVICES, IS NOT A SOLAR INSTALLER, AND IS NOT AN AGENT, EMPLOYEE, PARTNER, OR JOINT VENTURER OF ANY INSTALLER. AURORA DOES NOT MANUFACTURE, SELL, INSTALL, MAINTAIN, OR WARRANTY ANY SOLAR ENERGY SYSTEM OR COMPONENT, DOES NOT SELL SOLAR ENERGY SYSTEMS ON BEHALF OF ANY INSTALLER, AND DOES NOT MANAGE THE SALES PROCESS BETWEEN YOU AND ANY INSTALLER, IN EACH CASE EXCEPT AS EXPRESSLY DESCRIBED IN SECTION 3.5 (MANAGED SALES). AURORA IS NOT A LENDER, LOAN BROKER, OR CREDIT SERVICES ORGANIZATION AND DOES NOT OFFER, ARRANGE, PROMOTE, OR RECOMMEND FINANCING.

1.3. Availability. Aurora does not guarantee Installer availability in all locations and may determine, in its sole discretion, whether Services are available to You (for example, based on unsupported use cases, installer limitations, qualification issues, permitting or HOA restrictions, or non-homeowner status; renters are ineligible). Certain features, including the display of financing-related pricing or terms, may be modified, limited, or unavailable in certain jurisdictions as required to comply with applicable law.

2. HOMEOWNER VALIDATION; YOUR AUTHORIZATION

2.1. Service Checks. YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT CERTAIN VERIFICATIONS AND CHECKS ARE A CONDITION PRECEDENT TO RECEIVING THE SERVICES. To provide the Services, Aurora may perform, or have performed, certain verifications (“Service Checks”), which may include utility bill reviews and property or ownership verification, and, where applicable for Managed Sales (Section 3.5), soft credit inquiries obtained with Your authorization (soft inquiries do not impact Your credit score). Estimates generated through the Services, including any financing-related figures, may be based in part on information You self-report (such as an estimated credit score range). Aurora does not make credit decisions and will obtain consumer report information only with Your authorization and as permitted by applicable law.

2.2. Your Authorization. BY SUBMITTING YOUR INFORMATION THROUGH ANY MEANS (INCLUDING OUR WEBSITE, APPLICATIONS, OR AN AURORA-POWERED INTERFACE EMBEDDED IN AN INSTALLER’S OR PARTNER’S WEBSITE), CLICKING ANY BUTTON OR CHECKBOX DENOTING YOUR ACCEPTANCE OF THESE Terms OR YOUR AFFIRMATIVE REQUEST FOR SERVICES (SUCH AS “SUBMIT,” “GET MY ESTIMATE,” “I AGREE,” “CONTINUE,” OR SIMILAR PHRASING), OR PROVIDING VERBAL CONSENT (FOR EXAMPLE, BY STATING “I ACCEPT,” “YES,” “I AGREE,” “OKAY,” OR WORDS TO SIMILAR EFFECT) DURING ANY COMMUNICATION WITH AURORA OR ITS AUTHORIZED REPRESENTATIVES (WHICH MAY BE RECORDED IN ACCORDANCE WITH APPLICABLE LAW), YOU AUTHORIZE AURORA AND ITS DESIGNATED THIRD-PARTY AGENTS TO CONDUCT THESE SERVICE CHECKS AND USE THE RESULTING INFORMATION to provide and improve the Services, assess Your and Your property’s suitability for solar, match You with Installers, and facilitate the preliminary design and estimate process, as further described in our Privacy Policy.

3. INSTALLERS; RELATIONSHIP OF THE PARTIES

3.1. Independent Installers. Installers are independent third-party contractors, not employees, agents, or representatives of Aurora. While Aurora performs certain diligence before admitting Installers to the platform, AURORA DOES NOT GUARANTEE OR WARRANTY ANY INSTALLER OR THEIR SERVICES, and does not independently verify all information provided by Installers or other third parties or guarantee its accuracy. Aurora does not control, and is not responsible for, any Installer’s conduct, responsiveness, pricing, or performance. Aurora’s vetting, display, ranking, or featuring of any Installer (including any badge or designation shown through the Services) reflects Aurora’s diligence and platform criteria only and is not a guarantee or warranty of any Installer or their services. You acknowledge that there is an inherent risk in engaging with any third party, including the risk of fraud, misrepresentation, or dealing with individuals acting under false pretenses. AURORA IS NOT RESPONSIBLE OR LIABLE FOR ANY FRAUDULENT, DECEPTIVE, OR ILLEGAL ACTIVITY OF ANY INSTALLER OR OTHER USER OF THE SERVICE.

3.2. No Agency; No Negotiation. EXCEPT AS EXPRESSLY DESCRIBED IN SECTION 3.5 (MANAGED SALES), AURORA DOES NOT ACT ON BEHALF OF, OR REPRESENT, YOU OR ANY INSTALLER, AND DOES NOT NEGOTIATE ANY TERMS OF ANY INSTALLATION AGREEMENT. After Your Lead is transferred, You may be contacted by the Installer, Aurora, or both, and all decisions regarding pricing, system design, financing, and contract terms are made between You and the Installer.

3.3. Your Agreement Is with the Installer. ANY AGREEMENT FOR THE PURCHASE, INSTALLATION, FINANCING, OR SERVICING OF A SOLAR ENERGY SYSTEM IS SOLELY BETWEEN YOU AND YOUR CHOSEN INSTALLER OR, WITH RESPECT TO ANY FINANCING, YOUR CHOSEN FINANCIER OR LENDER; AURORA IS NOT AND WILL NOT BE A PARTY TO ANY SUCH AGREEMENT AND UNDERTAKES NO RESPONSIBILITY FOR THE TERMS OF ANY SUCH AGREEMENT OR THEIR ENFORCEMENT. The Installer is solely responsible for all aspects of the system, including design, engineering, installation, performance, maintenance, financing terms, and warranties. You are solely responsible for Your homeowner obligations, including compliance with financing and payment terms, property access, and responding to requests for information.

3.4. Your Due Diligence. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING, SELECTING, AND ENGAGING ANY INSTALLER. Before signing any contract, You should verify the Installer’s licensing, bonding, and insurance; check references, reviews, and complaint histories; obtain and understand detailed written contracts before any work or payment; be cautious of large upfront or unconventional payment requests, high-pressure tactics, and offers that seem too good to be true; and consult Your own legal, financial, or other advisors as needed. To report suspected fraud, You may notify us at consumer@aurorasolar.com (such report creates no liability or obligation for Aurora); Your primary recourse is with law enforcement, the applicable licensing board, and the state attorney general’s office.

3.5. Managed Sales. For certain designated Installers (“Managed Sales Installers”), Aurora may provide sales support on the Installer’s behalf, and Aurora personnel may act as sales representatives of the Installer in connection with Your purchase (“Managed Sales”). Where Aurora provides Managed Sales, Aurora will disclose to You, at or before the time Aurora first acts on the Installer’s behalf (including in connection with Aurora’s outreach to You), that it is acting as a sales representative of the identified Installer. Managed Sales may include managing aspects of the sales and preliminary design process and facilitating the transmission of the installation contract from the Installer to You for Your review and signature. Aurora may assist in communications regarding the pricing or design features of a potential solar energy system, but will not negotiate any other terms of the installation agreement; those terms are required by the Installer, and if You request changes to them, Aurora may transfer Your case directly to the Installer to continue the process. In all cases: (a) in providing Managed Sales, Aurora acts solely on behalf of the Installer and not on Your behalf, and Aurora’s representation of the Installer is limited in scope and does not create an agency relationship for any other purpose; (b) any agreement for the purchase, installation, financing, or servicing of a solar energy system remains solely between You and the Installer, and Aurora is not and will not be a party to any such agreement; (c) the Installer remains solely responsible for the system and all aspects of its design, engineering, installation, performance, maintenance, pricing, financing terms, and warranties; (d) Aurora may receive compensation from the Installer in connection with Managed Sales, as described in Section 16; and (e) except as expressly stated in this Section 3.5 or prohibited by applicable law, the disclaimers, acknowledgements, and limitations in these Terms continue to apply. Managed Sales does not make Aurora a lender, loan broker, or credit services organization, and Section 5 (Financing) continues to apply.

4. ESTIMATES AND CONCEPTUAL INFORMATION

4.1. Estimates Only. Aurora may provide or facilitate access to preliminary designs, specifications, cost estimates, energy production figures, or potential savings calculations (“Conceptual Information”) for informational purposes only. ALL FIGURES PRESENTED THROUGH THE SERVICES ARE ESTIMATES, NOT QUOTES, OFFERS, OR BINDING PRICES. Final pricing, equipment, design, and financing terms are determined solely by the Installer and, where applicable, its financing partners. Conceptual Information is preliminary, subject to change, and NOT TO BE USED FOR ENGINEERING, PERMITTING, OR INSTALLATION PURPOSES.

4.2. No Guarantee. Actual system performance, savings, and pricing may vary significantly due to factors beyond Aurora’s control (including weather, shading, equipment performance, utility rates and policies, and Your actual consumption), and estimates are based in part on information You self-report; if that information is inaccurate or incomplete, the estimate will change. AURORA DOES NOT GUARANTEE SPECIFIC SAVINGS OR ANY REDUCTION IN YOUR UTILITY BILLS. ANY FINANCING-RELATED FIGURES ARE ILLUSTRATIVE, SET BY THIRD PARTIES, SUBJECT TO CREDIT APPROVAL, AND NOT AN OFFER OF CREDIT OR A GUARANTEE OF TERMS. Where required by applicable law, pricing or financing information may be presented only after You receive and acknowledge legally required disclosures for Your jurisdiction. Aurora may facilitate or manage changes to Conceptual Information and may cease its involvement in the design process at any point or, if a contract with an Installer has been signed, pass the design process entirely to the Installer.

5. FINANCING

If You choose to finance Your system, You acknowledge that: (a) financing is subject to the financing provider’s own terms, conditions, and approval; (b) it is separate from Aurora’s Services and from Your agreement with the Installer; (c) Aurora has no control over or involvement in Your financing outcome, rates, or terms; (d) You are solely responsible for reviewing and complying with all financing terms; (e) Aurora makes no representations or warranties regarding any financing option; and (f) Aurora is not a lender, loan broker, or credit services organization, does not offer, arrange, promote, or recommend financing, and You are free to choose Your own lender or financing provider.

6. ACKNOWLEDGEMENTS

Changes in laws, regulations, utility policies, or tax incentives are beyond Aurora’s control and may affect the financial benefits or operation of the system. You have had the opportunity to seek independent legal counsel before accepting these Terms and before entering into any agreement with an Installer.

7. NO WARRANTY

THE SERVICES AND ALL INFORMATION, CONTENT, AND MATERIALS (INCLUDING CONCEPTUAL INFORMATION) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AURORA DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE, AND MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR ACCURATE, THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT ANY ERRORS IN THE SERVICES WILL BE CORRECTED, OR THAT ANY PRODUCTS, SERVICES, OR INFORMATION OBTAINED THROUGH THE SERVICES OR FROM AN INSTALLER WILL MEET YOUR EXPECTATIONS. AURORA SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY FOR THE INSTALLATION, FUNCTIONALITY, PERFORMANCE, SAFETY, OR DEFECTS OF ANY SOLAR ENERGY SYSTEM INSTALLED BY AN INSTALLER, AND FOR ANY ACTS OR OMISSIONS OF ANY INSTALLER.

8. LIMITATION OF LIABILITY

8.1. TO THE FULLEST EXTENT PERMITTED BY LAW, AURORA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS (THE “AURORA PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, REVENUE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO: THE SERVICES OR YOUR INABILITY TO USE THEM; ANY CONDUCT OR OMISSION OF ANY INSTALLER OR OTHER THIRD PARTY (INCLUDING POOR WORKMANSHIP, BREACH OF CONTRACT, NEGLIGENCE, FRAUD, MISREPRESENTATION, PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH); ANY DISPUTE BETWEEN YOU AND ANY INSTALLER; ANY PRODUCTS, SERVICES, OR INFORMATION PROCURED FROM AN INSTALLER; THE CONCEPTUAL INFORMATION; ANY UNAUTHORIZED ACCESS TO YOUR DATA; THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER MATTER RELATING TO THE SERVICES OR YOUR INTERACTIONS FACILITATED THEREBY. THIS LIMITATION APPLIES WHETHER LIABILITY IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY, EVEN IF AN AURORA PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

8.2. ANY CLAIM RELATED TO THE INSTALLATION, PERFORMANCE, WARRANTY, OR SERVICING OF YOUR SOLAR ENERGY SYSTEM MUST BE DIRECTED SOLELY TO THE INSTALLER. AURORA IS NOT INVOLVED IN ANY WAY WITH THE ACTUAL INSTALLATION, FINANCING (BEYOND DISPLAYING THIRD-PARTY ESTIMATES, IF APPLICABLE), TROUBLESHOOTING, TECHNICAL SUPPORT, OR WARRANTY CLAIMS FOR THE SOLAR ENERGY SYSTEM ITSELF.

8.3. THE AURORA PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE Terms OR THE SERVICES SHALL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Aurora Parties from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: Your use of the Services; Your violation of these Terms, applicable law, or any third-party rights; Your interactions, agreements, or disputes with any Installer; any content You submit through the Services; or Your misuse of or reliance on Conceptual Information contrary to these Terms. Aurora may assume the exclusive defense and control of any such matter at its own expense, and You will cooperate in asserting available defenses.

10. USER CONDUCT

You will not use the Services for any unlawful purpose or in any way that could damage, disable, or impair the Services or interfere with any other party’s use, including by transmitting objectionable material or malicious code, infringing intellectual property rights, or attempting unauthorized access to connected systems. You are solely responsible for all information and content You provide through the Services.

11. TERM AND TERMINATION

Aurora may suspend, modify, or terminate Your access to all or part of the Services at any time, with or without cause or notice, effective immediately. Upon termination, Your right to use the Services will cease immediately. Provisions that by their nature should survive termination (including ownership provisions, warranty disclaimers, indemnity, and limitations of liability) survive.

12. INTELLECTUAL PROPERTY

The Services and all intellectual property rights therein, including derivative works, are and will remain the sole and exclusive property of Aurora Solar Inc. The Services are licensed, not sold, and these Terms convey no ownership rights in the Services.

13. YOUR DATA; PRIVACY

Aurora’s collection, use, disclosure, and retention of Your personal information are governed by our Privacy Policy, which also describes Your privacy choices and rights, including opt-out rights where applicable. You grant Aurora a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, perpetual, irrevocable, worldwide license to use, reproduce, make available, sell, share, publish, translate, modify, create derivative works from, and distribute the information You submit through the Services (“Your Data”) in connection with providing and improving the Services and for Aurora’s other legitimate business interests, as restricted by the Privacy Policy. You consent to Aurora sharing Your Data (including Service Check results and other information You provide) with the Installer(s) with whom You are connected or express interest, or other Installers serving Your area, as described at the point of collection, so that they may provide You with estimates, proposals, and services. Once Your Data is transferred to an Installer, the Installer processes it independently under its own privacy policy and terms, and Aurora is not responsible for the Installer’s subsequent use of Your Data. Aurora may retain a copy of Your signed installation contract, receive project status information from Installers, use aggregated or de-identified information for its business purposes, and use third-party service providers as described in the Privacy Policy. By using the Services, You consent to the processing and collection of Your Data by such third-party service providers. You retain ownership of Your Data and, where applicable and permitted by law, waive any moral rights in it.

14. COMMUNICATIONS

By using the Services, You consent to receive Service-related communications and, if You opt in, promotional communications from Aurora by email, text message, and phone. CONSENT TO MARKETING CALLS OR TEXTS IS NOT A CONDITION OF PURCHASE. You may opt out at any time by following the instructions in the communication (including replying STOP to texts), through the mechanisms described in our Privacy Policy, or by emailing privacy@aurorasolar.com. Message and data rates may apply; message frequency varies. We will comply with the Telephone Consumer Protection Act (TCPA). Communications made through the platform may be monitored, stored, and reviewed for service quality, support, safety, and compliance purposes.

15. GOVERNING LAW; DISPUTE RESOLUTION

These Terms are governed by the laws of the State of California, without regard to conflict of law provisions. Any controversy or claim arising out of or relating to these Terms shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in the county where You reside or another mutually agreed location (including by telephone or videoconference); judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual action in small claims court, or seek equitable relief for infringement of intellectual property rights in a court of competent jurisdiction in San Francisco County, California. YOU AND AURORA EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. Nothing in this Section waives any right to seek public injunctive relief where such a waiver is prohibited by applicable law.

16. GENERAL

These Terms, together with the Privacy Policy, are the entire agreement between You and Aurora regarding Your use of the Aurora Marketplace Services as a homeowner and supersede all prior communications and understandings. NO VERBAL AGREEMENTS OR UNDERSTANDINGS NOT EXPLICITLY SET FORTH HEREIN SHALL BE BINDING. Aurora may modify these Terms at any time and will provide notice of material changes by posting or other reasonable means; Your continued use constitutes acceptance. It is Your responsibility to check these Terms periodically for changes. Any pricing or estimates presented via the Services are based on Installer-provided information, information You provide, and other data sources; Aurora does not determine or guarantee final pricing. AURORA RECEIVES COMPENSATION FROM INSTALLERS FOR THE SERVICES, which may include platform, referral, and other fees (including, for Managed Sales Installers, fees for sales support provided on the Installer’s behalf); these fees are paid by the Installer and do not directly increase the cost of Your system, although they may be factored into the Installer’s overall pricing. Aurora has no financial involvement in the installation contract between You and the Installer, including payments, deposits, or milestone payments. If any provision is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary and the remaining provisions remain in full force. You may not assign these Terms without Aurora’s prior written consent; Aurora may assign at any time without notice. These Terms inure to the benefit of, and bind, the parties and their respective successors and permitted assigns. Notices to Aurora must be in writing to the address listed on our website or a designated legal email; notices to You may be sent to the email You provided. No waiver of any provision is a further or continuing waiver. Headings are for convenience only.